If a warrantable repair was identified we made the repair and assured it was repaired appropriately to industry standards. Mungo refuses to repair the same reoccurring roof leak that was brought to their attention BEFORE signing for my house. Scripted responses are not the same as personalized responses. We had an inspection performed prior to purchasing the house. I immediately called FHA and also got another lender who said we were not Sanction and said if we used them they could closed in 10-12 days. 21% of Mungo Homes employees are Black or African American. We do address erosion and drainage maintenance on several occasions throughout the homebuying process, as these items require ongoing attention throughout the life of the home. Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. We were told that now the whole thing has to be replaced. Please help me to get Mungo to fix leak. I was under the assumption that this fixed the problem. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. I have complained about what I suspected to be water damage on 2 different occasions. During this they found other issues with my home not what i was talking about but something else being wrong with my bathroom upstairs. This was completely careless and disrespectful and after much debate, we were compensated correctly, although our grass was never repaired and a representative from mungo came multiple times to look at our house and cars without our knowledge. ft. 354 Oak Branch Trl #61, Garner, NC 27529 $437,256 MLS# 2503954 Sip sweet tea on a beautiful evening from your second floor balcony on our cute Pal. UNFINISHED AMENITIES Numerous structural issue problems within new home that have caused problems with proper ability to use home as it should be. Hold your hats, it's a dumpster fire. Bought home (*** Dr. Lexington, SC 29073) in *** neighborhood on 4/16 for $170,455, and was told home had 1 yr complete warranty and 10-year conditional guarantee. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. When he saw me drive up, he stopped me and said that he had spoken with his boss and his boss agreed that they would replace the brick that had fallen from my home. The pre construction meeting was skipped entirely, it never happened. 2,956 sqft. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. Pay was received in a timely manner. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. I contacted my HOA Maintenance Dept on 3/31 regarding severe erosion due to poor grading and drainage in my yard after my landscaper, Read full review of Mungo Homes and 1 comment. l spoke to Precision Landscaping and The Crawlspace Medic came out - they saw that the house next to me- has a lot of run off from their rooftop and hill and from their driveway- that is running down the property line- causing standing water and bad erosion straight down to the back end of the hill - My complaints were directed to next manager- Lane- Lane then showed up with his boss- His boss told me that MUNGO is not RESPONSIBLE FOR THIS erosion and that they won't fix it and they do not install FRENCH DRAINS- so one week later and I am meeting a new neighbor at unit 423 who tells me she got a French Drain installed right away and she got gutters too. We contacted Mungo again in December and they told us to call *** Builders Warranty, which referred the matter back to Mungo. Posted: April 13, 2023. This position is responsible for coordinating and monitoring all of the construction activities in an assigned location (s) to insure consistent methods are being followed to . Calls to this number are answered in person between 10.30am and 3.30pm. I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. He never checked the other stones. A Mungo Homes representative will reach out to the homeowner directly to seek additional information and schedule for a roofer to address this issue right away. Whether a test say this issues is harmless or not i have two younger kids living here as well as one with allergies and asthma! Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. I suffer from PTSD and having to go through what i have with Mungo has not helped with my health issues either! 1003 Meridian View Ct, Knightdale, NC, 27545. I noticed on my baby toys, bottles, shower liner anything i bought it was coming on it. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. The Mungo Team is here to help you find your new home. In October , we discovered the hardwood flooring separating all across the house on the ground floor. Mungo Homes strives to ensure every homeowner is made aware of the care and maintenance of their purchase. So they would have to get in touch with Mungo homes in order to see about fixing this issue. A portion of each home sold is invested in each local community. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). A few weeks later, Reuben T. was working at another property in my neighborhood. I contacted the builder and the home advisor of these issues. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. 2020-07-02. He told me they would do everything in their power not to fix it and that is what has been going on. We have been nothing but cooperative in this process. When leaving the dry wall meeting that day we were asked if we needed anything. It is fairly new and I think that it isn't being given a fair review. Their satisfied homeowners give them an average rating of 3.9 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. Amanda Leigh Huskins and Jay R. Huskins (collectively, the Huskinses) appeal the circuit court's order granting Mungo Homes, LLC's (Mungo's) motion to dismiss and compel arbitration. I have yet to receive any contact from this associate. Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage In July , 18 months after moving into our new home in the *** development in Durham NC, we noticed the wall next to our loft floor buckling. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? We were also never told the driveway's shape would be different. Helpful. Mungo Homes Review 2023 Customer Satisfaction Report. I responded shortly thereafter advising I sent the ***'s report to Ms. M on 3/22 and gave a brief history of the foundation/grading problems. Parent Review. We, the homeowners, we able to discuss our grievances with the company. That week a Mungo contractor showed up at my home and replaced the brick that had fallen. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. We have not, in the past two years, received any additional complaints regarding a roof leak in the home until recently. I purchased my home in August 2,2019. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). This is a multi-location business. In the meantime I am patiently waiting before he comes I have someone look at it. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. The average employee at Mungo Homes makes $51,445 per year. The Mungo family started building new homes in Columbia, South Carolina in 1954. Mungo Homes is shady and want you to correct there mistakes! Pros Worked on my time Cons No benefits Was this review helpful? So they sent people in to paint over it And to clean my whole house(without actually knowing what it is or the cause and still don't). When you buy a MUNGO Portable Folding Table online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. Stress free buying experience! We had ***'s do their inspection prior to showing them the home inspection report. I have a 8 month old daughter and 7 year old son who has asthma and allergies really bad. View more property details, sales history and Zestimate data on Zillow. trusted Mungo Homes to provide their housing needs. I purchased a Mungo home in June. Business Response The concern of a roof leak was brought to the attention of our warranty department at the time of the homeowner's 11 Month Visit, in May. Posted 7:51:52 PM. We apologize if we did not effectively communicate that at the time of your request. 19 were here. I do not accept the "he didn't know" excuse. We have been in contact with Mr. to address his areas of concern when the weather permits. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. Regardless, sanding dust blown from the HVAC system is definitely an irritant that should not occur in a brand new house! I did so on 5/15. We have attemted to fit 2 Honda Accord's side by side. Mungo Homes Realty LLC. Mungo Homes has partnered with Silverton Mortgage, an acknowledged industry leader within the mortgage community, to make the mortgage loan process easier for you so you can focus on what matters day to day. Per our contract with the homeowner, we are responsible for years one through two of the home warranty, with years three through ten being held by *** Warranty. Before it becomes structural and I have to have my house condemned. We had just moved in during January. 5bd. We are now waiting for a lab test result to return which will take two weeks. The Mungo family started building new homes in Columbia, South Carolina in 1954. Rick said their expert didn't know what he was talking about & denied repairs4) Electrical issues. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. *** finally came out and looked at my problem on 06/29. Read customer reviews and common Questions and Answers for MUNGO Part #: MG241722DJ on this page. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. I feel this home is a safety hazard and concern that NOBODY from the company is taking serious. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. He gave me the number of someone named Billy who arranged it. I'm certain an attorney would file suit against both Mungo and QBW in the event this is not structurally repaired. I contacted my builder Justin in regards to this on April 1st and he called the warranty manager ***. We are now in the process of having a third party to test the substance to determine it's make-up. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? We had to wait 4 month until the house is built. I submitted the appropriate documentation but did not hear from an investigator until 4/29. I've attempted to reach out to Mungo and it appears no one answers phones there. Ashton Woods 7. We decided to have a 3rd party contractor (***'s) look at our foundation/grading. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Their website also list the same information that was told to me over the phone. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. We worked with Debra O (Sales Rep) and Trent C (Lead Builder). We are growing! All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. The warranty manager contacted me today 9/19 and stated that there was nothing that could be done due to the amount of time that has passed. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . I met Scott L at the pre drywall for the first time. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. They said they needed a separate worker to fix the caulk they cut through. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. When you buy a home from a company like this you are rolling the dice sometimes you win and sometimes you lose. We will be making all repairs/replacements necessary to ensure two vehicles are able to be parked alongside one another. The key was never provided. Richmond American 3. I received a warranty of six months from the customer service rep following this correction. Irrigation zones had not been placed in backyard nor had they completed my grading.This was after I had been in the home 2 months. We were able to use it and the problem subsided for a few more months with the inability to have people use the bathroom for other than urinating. Customer Reviews are not used in the calculation of BBB Rating. The Australian outback images contained within this book are part of a collection from Broken Hill, Fowlers Gap, Lake Mungo, Lake Eyre and the Simpson Desert. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mungo Homes, Overview of Mungo Homes customer experience. They came and meet me at my home on 04/14 to look at the problem and said they seen what I was talking about and the smell was just from standing rain water and they would get back to me with a resolution. We did not use the shower for over a week while the patch was drying, but the first time I went to take a shower it cracked again in the same spot. We paid hundreds of thousands of dollars for this home and were assured of a quality home and warranty service for major structural defects. Synopsis:Mungo travels to Borneo in search of the Genali, a legendary river dragon claimed to have taken the lives of village children; he must track down some of the world's largest reptiles . Was able to work schedule as needed. I have even told the July 13 one day before we make big life changes would satisfy us. Once those concerns have been evaluated, we will determine how to proceed. I reached out to Mungo Homes in Wilmington for some information. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. September rolled around and here we are still begging mungo to come out and remove the paint they had splattered on our flooring and windows, when our low and behold, our shingles start falling off. This is Mungo Home's Response when we requested the issue be resolved. 2) As well, a Mungo employee acting and speaking on behalf of the company, should be informed before making promises. Pay was received in a timely manner. SOLD APR 6, 2023. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. I am highly dissatisfied with the continual issues related major systems in this Mungo home. The average salary for Mungo Homes employees is $44,494 per year. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. (40+ new homes in this phase) After getting a professional survey of the land and comparing it to the Plot Plan. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. Mungo Homes. The warranty manager and landscape development manager met with me on Wednesday, June 10 and recommended solutions (including re-grading the back yard), but again said that Mungo would not be responsible for conducting the repairs. BBB Business Profiles may not be reproduced for sales or promotional purposes. I waited and waited so I took pictures from start to end for documentation. Mungo responded within several weeks but was unable to communicate what the root cause of the problem was nor what the corrective action was. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. Our lead builder will communicate the projected timeline of work directly with the homeowner. He got to my house that day, got on the ladder and was done in 7 minutes. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Purchased a home from Mungo Homes on 12/9. i would clean and then it would return. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. We had our 11 month warranty repair work done on our home 1/6/2022 for minor repairs and nail pops around our home. Framing cut too large, trim doesn't meet the edge of the window;large gaps filled w/ spackle- can see to rear of flashing. Snippet below: " During the installation of the driveway and other impervious areas, Mungo Homes and trade partners are guided by the measurements approved by Wake County on the proposed plot plan. Why should my hard earned dollars that pay for my insurance policy, pay for Mungo's negligence? After Dark: Lake Mungo. We paid a $7000 Lot Premium to purchase the 2nd biggest lot(.4+ acre) in the phase. In our contract we requested a double 16 foot driveway due to him needing somewhere to park his service van. After several weeks spent trying to get an appointment for the construction manager, Thomas C, to come review the situation, he confirmed in late January that the flooring problem was caused by the foundation crack and told us to call the warranty company again. As of today, 08/05 - No response Issue not resolved. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. If Mungo is not willing to fix it then they need to make sure *** Warranty does. The rear of the lot slopes towards the house. We're having difficulty getting Mungo to fix warranty issues related to our foundation/grading as well as a few other items. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! Our warranty team has discussed the concern surrounding the homeowner's toilet issues. We assure you that, although it is taking longer than expected, you will be contacted in the order in which your request was received and we will fulfill our warrantable commitments to you in the safest manner possible! The Guardian previously revealed that St. Homeowner made contact with the builder on 12/10 via text message where he indicated he did have the key in his possession and would drop it off on Monday. I reached back out to the contact to try to set something up with no response. Be the first to find this review helpful. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. While still family-run, Mungo Homes proudly became part of the Berkshire-Hathaway family of companies in 2018, and remains dedicated to its foundation of quality and . This business is in an industry that may require professional licensing, bonding or registration. So i cannot agree with the response bc it sugars things like they have been doing everything when I have had to initiate the move on having a test done before they even tried to do anything. Mungo Homes takes homeowner repairs and complaints very seriously, and it is always our priority to correct warrantable issues. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. The *** electric indicated the the property had "faulty wiring." Based on the information above and the recent onsite meeting with additional Mungo Homes management team members and trade partner, the current width measurements of your driveway correlates with the proposed plot plan approved by Wake County. See reviews, photos, directions, phone numbers and more for Mungo Homes locations in Lillington, NC. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. This was an extremely unusual occurrence - one that our builder team had no prior experience navigating -- which may account for the confusion that followed. I wrote him the entire situation and requested his assistance in getting this situation resolved. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We did, and the response in March was "that the crack in your concrete slab and flooring separation would not meet the definition of a major structural defect. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. I would like Mungo to review their polices and procedures on a case by case basis. Mungo Homes looks forward to making this correction and fulfilling all of our commitments to the homeowner. We will never build again. Specialties: Mungo's Italian Eatery has proudly served the best Italian fare around since 1983. Negligence still happened at their hand. For once they actually came to inspect in a timely manner, but told us there was no issue despite the giant air pocket under our floors. 175 Sessile Oak Dr, Savannah, GA 31419. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Mungo Homes Inc sent their warranty manager out to my home. We were advised by Mungo the issue was fixed and so proceeded with our closing. X-Ray R. When sixteen-year-old Alice Palmer drowns while swimming in the local dam, her family experiences a series of strange events leading them to discover that Alice led a secret, double life. Mungo Homes has a Diversity and Inclusion rating of 3.4 out of 5 stars, based on 15 anonymous community ratings. Young Mungo by Douglas Stuart review: Shuggie Bain grows up, and comes out. Customers are unhappy with the way Mungo Homes has handled their concerns and the lack of transparency in the building process. The duct to the roof was straightened but it caused another problem. This company offers new home construction. Since then, there has been significant rainfall, and my back yard has eroded much worse. It was told to me by the warranty manager that because of the recent heavy rainfall that the septic system was overwhelmed and could not handle the water level in the ground, thus causing the issue. However, the foundation/grading issues were not addressed at that time. Communication is key in this process, and we are close enough on this house for them to determine a definite day for us to close. Mungo's website has a document that specifies how a lot should be graded (https://s3.amazonaws.com/buildercloud/26736fa7a8f240dfa5653b2c99b2ff69/Grading%20and%20Drainage%20-%20Website%20February%202020.pdf). The driveway was poured as a single 8 foot driveway. 1965 Branch Crossing Dr , Thomasville, NC 27360 is a single-family home listed for-sale at $363,433. My wife and I felt hurt, upset and hopeless. I requested that he wire a 210 outlet in the garage for my tanning bed. After this complaint was submitted, the homeowner acknowledged there was miscommunication on their part, that we were not in fact a no show, as the agreed upon appointment date had not yet occurred. Please know Mungo Homes is committed to providing our homeowners with courteous and prompt service and we apologize you have had this experience with us. We are constantly in the dark on progress of our home. In February , we conducted a warranty review in a good faith effort to address additional homeowner concerns, although the home was outside of the first-year warranty period. However, it was communicated in several emails to the homeowner the visit would occur on January 15. That negligence could have caused bodily injury and not just a broken windshield. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . (roof leak, interior damage, water damage) I now fear there may be structural damage to my home due to this continuous leak. Click here to get notifications about new complaints of Mungo Homes. As of today we still do not know what is going on with my home. Shea Homes 6. The top of the oven was loose and improperly installed. I sub-contracted for Mungo Homes. They tried to convince me it was just rain water and they was gonna put some rocks down over something .Well a few weeks pass which throws us into 05/02 . as of today I have received no call from anyone about these repairs. For several weeks after that, I just waited to hear something. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. APPLY RESET. I've also left voicemails and have yet to get a call back. HVAC Company sent another email to Mungo. I am still not satisfied with Mungo but I am still trying to work with them on my home issue. Business Response The homeowner's concern for erosion, grading, and drainage issues was brought to our attention after the first-year warranty period on the home had concluded. He specifically said that he does not need to nor would he be bothered to let anyone know in advance and that we should just expect that "things like this will happen" My car is covered in concrete dust- which he says is not his problem because I shouldn't park on the street (car is in my driveway though).
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